Job Description: ReceptionistJob Title: Dental Assistant SUMMARY: The primary role of the Receptionist is to get patients to come into the office, and warmly connect with the patient during their time spent in the reception area. Some key duties associated with getting patients in and connecting with them include: excellent telephone skills and greeting guests in a professional, friendly, and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient (on the phone and in person) providing the best possible “first impression” of the dental office. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 1. Get patients to come into the office, and warmly connect with them during any time spent in the reception area. 2. Provide a good “First Impression” for patients through professional, friendly, and hospitable interaction. 3. Help ensure office success by getting patients into the office through excellent telephone skills. 4. Interact with individuals in the reception area during their wait time. 5. Schedule appointments in accordance with dental office parameters. 6. Answer telephones in a thorough and timely manner. 7. Perform tasks with accuracy, attention to detail, and within specified periods. 8. Post charges and payments to patient accounts in accordance with Company policies. 9. Set-up accounts and create charts for new patients. 10. Assist patients with completion of paperwork. 11. Assist in coordinating front and back office patient flow and notify back office staff of each patient’s arrival. 12. Confirm all patient appointments at least two days in advance. 13. Check messages on the office’s answering machine and return all calls. 14. Be punctual and participate in meetings as required. 15. Maintain a clean and welcoming front office environment at all times. 16. Maintain an appropriate professional appearance and demeanor in accordance with Company policy. 17. Maintain strict compliance with State, Federal, and other pertinent laws or regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices). 18. Perform other duties as assigned. QUALIFICATION GUIDELINES: EXPERIENCE/TRAINING/EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:
- Knowledge of QSI software applications and how to operate standard office equipment (e.g., telephones, copiers, facsimiles, calculators). Ability to read and understand documents such as insurance forms, safety rules, operating and/or maintenance instructions, and procedural manuals.
- Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community.
- Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
- Ability to work with mathematical concepts such as addition, subtraction, multiplication, division, percentages, and ratios.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This is primarily a sedentary office classification. Temperature conditions are controlled with no direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors or patients, but there is negligible anticipation of exposure to violence.
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, use the keyboard; finger, handle, or feel, reach with hands and arms; see, talk, hear, and smell. The employee will frequently lift and/or carry reports, records, and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
All of the information contained herein reflects general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the right to add, modify, change, or rescind the duties and/or work assignments of all positions, without advance notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
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